Last updated 5 September 2026
We don't offer refunds or exchanges for change of mind — please check part compatibility carefully before ordering (each product page lists which Pacvac models it fits). If you're unsure whether a part is right for your machine, get in touch before ordering and we'll help you check.
Your rights under the Consumer Guarantees Act still apply. If an item is faulty, damaged in transit, or not what you ordered, you're entitled to a repair, replacement or refund under the Consumer Guarantees Act 1993 — this policy doesn't remove or limit those rights.
If your order arrives faulty, damaged, or different from what you ordered, contact us at sales@allthingsvacuum.co.nz with your order details and a photo of the issue where possible. We'll arrange a repair, replacement or refund, and cover the cost of returning a genuinely faulty item.
Approved refunds are returned to the original payment method via Stripe. Processing typically takes a few business days once the refund is issued.
Questions about a specific order can be sent to sales@allthingsvacuum.co.nz.